Stratos Fact Sheet
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ServiceMaster by Stratos is one of the largest ServiceMaster Clean® janitorial franchises in the world. As a tenured franchise, we have the strength and resources of a multi-billion dollar national brand coupled with the integrity and accessibility of a local ownership model. Specializing in professional janitorial services, commercial specialty cleaning, event and venue cleaning, post-construction cleaning and educational cleaning, we serve customers in three states—Tennessee, Mississippi and Alabama. From marble honing to cleaning an 800-pound stuffed gorilla, our trained and trusted service partners can do it all. There is no job too large for our organization.
We are a company that is committed to providing professional cleaning services by incorporating integrity into everything we do. Capitalizing on trust, security, service and expertise, we pride ourselves on servant leadership. Our four core values of honoring God, helping people develop, excelling with customers and growing profitably drive us to excel day in and day out. Through these practices, we have been satisfying and maintaining valued long-term customer relationships for more than 35 years.
We are the logistical people business. With more than 500 service partners serving over 185 customer locations across three states, the logistics of moving people is a big part of our business. Internal communication and cultivating culture is something we believe is imperative to the success of our organization, as there is a direct correlation between the success of our service partners and the satisfaction of our customers. Executing effective communication at all levels is a priority in our daily operations, as it empowers our people with knowledge and understanding, as well as delivers a consistent brand promise beyond our people to our customers and business partners. We credit our commitment to the two C’s, communication and culture, as the reason for our high retention rate in an industry that traditionally has rapid turnover.
Outside of the workplace, we believe it is important to give back to the community in which we serve, especially in areas related to advancing opportunities for youth education and investing in community and business development. ServiceMaster by Stratos is a member of the Greater Memphis Chamber and Lipscomb Pitts Breakfast Club and provides in-kind janitorial services to many of Memphis’ nonprofit organizations and events, such as Downtown Memphis’ RiverArtsFest. Additionally, the company’s location next to the historic Court Square Park on bustling North Main Street in Downtown Memphis has provided an opportunity for the company to serve many of Memphis’ homeless individuals by offering them opportunities to work in and around the office.