Salvador Cervantes

Director of Janitorial Services

After joining the ServiceMaster by Stratos team in 2004 as a service partner, Sal worked his way up through all levels of the organization’s structure to land as the first ever Director of Janitorial Services. In the newly created position, Sal oversees Stratos’ facilities group managers, maintains customer relationships, guides future development of team members and contributes to strategic planning for the janitorial division. His portfolio includes commercial office buildings, industrial clients and sporting venues.

Ricardo Cervantes

Facilities Group Supervisor

A native of Los Angeles, California, Ricardo joined the Stratos team in 2016. Prior to being elevated to Post Event Manager on the event and venue team, he served as a part-time Facilities Group Supervisor. In his current role, Ricardo is responsible for leading the team that sets the stage for tomorrow for our event and venue customers. His bilingual abilities add to the diversity of the organization and are invaluable when it comes to recruiting and retaining Spanish-speaking service partners. Prior to joining the Stratos team, Ricardo spent time as a certified Spanish medical interpreter and X-ray technician.

Lisa Montgomery

Facilities Group Manager

Lisa brings a unique perspective to the management team, having started in an administrative role with ServiceMaster by Stratos. She is an integral part of the team that services entertainment and sporting venues. The results of Lisa’s investment in the service partners on her team both personally and professionally is reflected in the quality service they provide Stratos’ customers every day. This type of investment from Lisa and the rest of our team is why we call ServiceMaster by Stratos a logistical people business.

Bruce Taylor

Facilities Group Manager

Bruce is one of our management team’s longest-tenured members, having joined ServiceMaster by Stratos more than 30 years ago. He is a facilities group manager in the Alabama market, headquartered in his hometown of Tuscaloosa. Bruce ensures the overall quality of service and customer experience at all facilities under his leadership. This only happens because of his investment in his people and the way in which he lives out Stratos’ corporate objectives each and every day.

John McCall

Facilities Group Manager

John's journey with the company began in the late 80s when it was known as ServiceMaster Building Maintenance, now ServiceMaster by Stratos. Before rejoining the team in May 2017, the Columbus, Mississippi, native worked as a food service manager for a chain of 25 convenience stores, a lead recruiter for an Inc. 500 staffing company and an operations manager for a facility management company. In his current role, he is part of the team who sets the stage for tomorrow at event venues around the city. On the weekends, John enjoys taking nighttime strolls down Main Street with his wife.

Keith Young

Facilities Group Manager

After spending 15 years in the construction business, Keith Young was looking to make a career change. In late 2018, the Dublin, Ireland, native was named to a managerial role at Stratos. In his position, Keith oversees the company’s Downtown Memphis accounts, and lives the company’s corporate objectives through service partner trainings and works diligently to meet clients’ needs. When Keith is away from the office, he enjoys dining at Imagine Vegan Cafe and riding his bike along the Greenline.


Monica Jones

Director of Custodial Division

Monica Jones joined the Stratos team in late 2018 in the newly created position of director of the company’s educational vertical. In her role, the Memphis native is responsible for developing long term relationships with Stratos’ customers while overseeing consistent service delivery. Prior to her current position, Monica served as the Assistant Director of Housekeeping for The Guesthouse at Graceland and Housekeeping Manager at The Peabody Memphis. After hours, you can find her dining at Flight Memphis or catching a show at the Orpheum.


Cliffton Dowdy

Area Manager

Cliffton Dowdy joined the Stratos team as a Area Manager to help oversee the service of Shelby County Schools. The Millington native manages locations that span from the furthest northwest corner of Shelby County all the way to furthest northeast corner. A true people person, Cliffton plays to this strength by regularly communicating with service partners, and most importantly, his customers. When he is away from the job, he enjoys playing video games with his oldest son.

Rick Johnson

Area Manager

Born and raised in Memphis, Rick Johnson takes pride in orchestrating the success of Stratos’ service partners who are tasked with maintaining a portfolio of Shelby County Schools. Never one to shy away from a challenge, he knows that in order for operations to run smoothly, one must be able to lead and work with others effectively. Rick is an avid car collector and loves to watch movies with his family in his spare time.

Katherine Whitaker

Custodian Supervisor

Katherine Whitaker, a native of Binghampton, has risen through the ranks at Stratos. She leads a number of service partners stationed at Shelby County Schools. From ensuring service partners receive proper training before beginning work to establishing and maintaining open communication channels with school officials, Katherine is a sharp and organized individual who we are grateful to have on our team. She enjoys dining at Southern Hands Homestyle Cooking and exploring all Memphis has to offer in her spare time.