Sales and Support

Monica Jones is Stratos' Employee Relations Specialist. In this role, Monica wears many hats. Her ultimate goal is to handle recruiting and onboarding, as well as assist service partners when needed once they are part of the team. She joined Stratos in late 2018 to serve in the newly created position of director of the company’s educational vertical. In that role, the Memphis native was responsible for developing long-term relationships with Stratos’ customers while overseeing consistent service delivery. Prior to that, Monica served as the Assistant Director of Housekeeping for The Guesthouse at Graceland and Housekeeping Manager at The Peabody Memphis. After hours, you can find her dining at Flight or catching a show at the Orpheum.

Tim Maxwell joined the Stratos team in 2014 to serve as Asset Manager. In his role, Tim is called on to handle all internal assets, as well as facilitate all IT and communication needs within the organization. Before working for Stratos, the Memphis native installed IBM hardware. In his spare time, Tim enjoys experiencing local craft beer and visiting one of his favorite restaurants, especially Bayou Bar and Grill.

A Houston, Texas, native, Kim Gannon serves as Stratos’ Financial Administrator. Kim’s main responsibilities are to handle accounts receivable and work orders, payroll accruals, as well as financial reporting. Before joining the Stratos team, Kim worked in residential property management for several years and also went back to school to receive her Bachelor of Business Administration from the University of Mississippi. In her spare time, she enjoys spending time with family and attending sporting events like Memphis Grizzlies games.

Chris Vitullo, a Chicago native, brings 25 years of janitorial leadership experience to Stratos. In his role as Sales Director, he is responsible for expanding the company’s customer base. Chris joined the Stratos team in 2022, and truly appreciates the level of teamwork displayed daily and the mutual respect that exists between leadership and service partners. When he is away from the office, Chris likes spending time in the great outdoors, watching his kids play baseball, and catching a Live at the Garden show or a Memphis Redbirds game.

Memphis native Shawanda Patterson joined the Stratos team in 2019 as its Payroll Administrator. Prior to coming on board, she served as a payroll analyst for Comprehensive Pharmacy Services. As Stratos’ Payroll Specialist, Shawanda oversees payroll and benefits for all non-supervisory employees. When she is away from the office, she enjoys traveling with friends and family, doing devotionals by the fireplace and watching football – especially when the Pittsburgh Steelers are playing.