Sales and Support

In December 2021, Kaela Woodard joined the ServiceMaster by Stratos team as our Resource Specialist. Prior to coming on board, she served as a site manager for Carwash USA Express. As Stratos’ Resource Specialist, she provides human resource and payroll support as well as assisting in the IT arena. Kaela is a museum-lover and enjoys visiting all of Memphis’ finest quite often. She also loves dining at local eateries, such as Marciano Restaurant.

Monica Jones is Stratos' Employee Relations Specialist. In this role, Monica wears many hats. Her ultimate goal is handle recruiting and on boarding, as well as assist service partners when needed once they are part in the team. joined the Stratos team in late 2018 to serve in the newly created position of director of the company’s educational vertical. In that role, the Memphis native was responsible for developing long term relationships with Stratos’ customers while overseeing consistent service delivery. Prior to joining the Stratos team, Monica served as the Assistant Director of Housekeeping for The Guesthouse at Graceland and Housekeeping Manager at The Peabody Memphis. After hours, you can find her dining at Flight Memphis or catching a show at the Orpheum.

Tim Maxwell joined the Stratos team in 2014 to serve as Asset Manager. In his role, Tim is called on to handle all internal assets, as well as facilitate all IT and communication needs within the organization. Before working for Stratos, the Memphis native installed IBM hardware. In his spare time, Tim enjoys experiencing local craft beer and visiting one of his favorite restaurants, especially Bayou Bar and Grill.

A Houston, Texas, native, Kim Gannon serves as Stratos’ Financial Administrator. Kim’s main responsibilities are to handle accounts receivable and work orders, payroll accruals, as well as financial reporting. Before joining the Stratos team, Kim worked in residential property management for several years and also went back to school to receive her Bachelor of Business Administration from the University of Mississippi. In her spare time, she enjoys spending time with family and attending sporting events like Memphis Grizzlies games.

Amanda Maness serves as the Project Manager and Resource Strategist. In her role, Amanda works to improve productivity and deliver creative solutions for business processes. The native Memphian designs tailored strategies that best fit Stratos’ business model and analyzes the effectiveness of projects as a result of her efforts. Prior to joining Stratos, she was a submarine cable engineer, a geophysics specialist and also a staff scientist. Outside of Stratos, Amanda is a member of Project Management International and PMI Memphis chapter, and volunteers with Shepards Haven and Arise2Read.

Memphis native Shawanda Patterson joined the Stratos team in 2019 as its Payroll Administrator. Prior to coming on board, she served as a payroll analyst for Comprehensive Pharmacy Services. As Stratos’ Payroll Specialist, Shawanda oversees payroll and benefits for all non-supervisory employees. When she is away from the office, she enjoys traveling with friends and family, doing devotionals by the fireplace and watching football – especially when the Pittsburgh Steelers are playing.