Service

As in any valued relationship, what matters to our customers matters to us. We prioritize according to our customers’ needs and requests, and because every janitorial service offering is custom-created for each ServiceMaster by Stratos customer, we can develop distinct plans and set detailed procedures based on the priorities of our customers.

We Make it Easy for Our Customers to Work with Us.

At ServiceMaster by Stratos, we are a people business. After 35 years of serving people through the janitorial service industry, we know that our most successful business philosophy is “service before self.” We believe that successful business relationships are built on sound communication, mutual understanding and accessibility.

We preface any janitorial service offering with a personal meeting between key leaders at the customer organization and ServiceMaster by Stratos management team to understand needs and expectations. From that point on, we maintain a commitment to accessibility, not only to our managers but also to the company’s owners themselves, which we believe is unique in the marketplace. Not only do we leverage our local ownership model to ensure our customers have access to the decision makers at ServiceMaster by Stratos when they want, but also, we deliver on our brand promise with resources afforded to us through our backing of a billion-dollar franchisor, ServiceMaster. This is executed through appointed personal account teams, 24/7 availability, timely response to requests and personal follow-up communication, all intended to remain in tune with the customers’ needs.

“Lisa and her team are complete champs in my eyes, especially given the weather conditions during the event. You guys were top-notch!”

Investing in innovative technology is part of our company DNA and how we are able to meet and exceed client service expectations. With digital upgrades to ServiceMaster University, our corporate best practices training program, ServiceMaster by Stratos managers are now able to perform more on-site safety and tailored training with our service partners to ensure consistent instruction.

Additionally, ServiceLink Powered by Cleantelligent, our customized quality control system, has been enhanced to give our customers complete visibility and accessibility to the inspection, communication and reporting processes behind our work. Essentially, this brings the customer service experience to the computer screen, giving customers real-time views of correspondence, work orders and inspections — thus giving the customer more time to focus on their business and not their facility.

At ServiceMaster by Stratos, we thrive on a can-do attitude and going the extra mile for our customers. With more than 178 years of combined management experience among our leadership team, we know that this is how to maintain solid relationships.